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October 16, 2009

Microsoft offers hope to Danger Sidekick users

Posted by David Hunter at 4:03 PM ET.

There is hope for the T-Mobile users of Microsoft subsidiary Danger’s Sidekick smartphone that have been hit with an apparent datacenter disaster – Microsoft’s Roz Ho says they "have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage." Users shouldn’t expect to get their data too soon however as there is no schedule for restoration other than an update on the availability of a schedule promised for Saturday.

Not unexpectedly class action lawsuits have been filed on behalf of Sidekick users and I am sure that both T-Mobile and Microsoft lawyers are busy scrutinizing whatever service level agreement covered Microsoft’s operation of the Sidekick cloud service for T-Mobile customers. As for the Sidekick itself, all new sales have been halted.

Filed under Acquisitions, Coopetition, Danger, Inc., Legal, Microsoft, Microsoft Hardware, Sidekick, T-Mobile

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