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May 28, 2009

Microsoft revamps Live Search, renames it Bing

Posted by David Hunter at 1:05 PM ET.

Today Microsoft unveiled its latest attempt at arresting its decline in Internet search with an enhanced Live Search rebranded as Bing:

Microsoft Corp. today unveiled Bing, a new Decision Engine and consumer brand, providing customers with a first step in moving beyond search to help make faster, more informed decisions. Bing is specifically designed to build on the benefits of today’s search engines but begins to move beyond this experience with a new approach to user experience and intuitive tools to help customers make better decisions, focusing initially on four key vertical areas: making a purchase decision, planning a trip, researching a health condition or finding a local business.

The result of this new approach is an important beginning for a new and more powerful kind of search service, which Microsoft is calling a Decision Engine, designed to empower people to gain insight and knowledge from the Web, moving more quickly to important decisions. The new service, located at http://www.Bing.com, will begin to roll out over the coming days and will be fully deployed worldwide on Wednesday, June 3.

The "decision engine" approach seems to be an an attempt to sidestep the Internet search titans of Google and Yahoo by claiming to provide a different service and experience. Don’t expect general decision making assistance however:

Microsoft’s research identified shopping, travel, local business and information, and health-related research as areas in which people wanted more assistance in making key decisions. The current state of Internet search isn’t optimized for these tasks, but the Bing Decision Engine is optimized for these key customer scenarios.

The areas identified are also ones where a lot of ads can be sold too, of course, and Microsoft can also rope in some of their other properties:

Microsoft’s mapping platform, Virtual Earth, will now be branded as Bing Maps for Enterprise. More information can be found here.

Technology from Microsoft’s April 2008 acquisition of Farecast is now a central part of Bing Travel. More information coming soon.

Microsoft’s popular cashback program, now dubbed Bing cashback, with more than 850 merchants and more than 17 million products available, will be fully integrated into the Bing Shopping experience.

While all this lucrative decision making assistance is swell, what will elevate Bing above a mere shopping site will be the way it handles day to day search queries for average Internet users. There have apparently been improvements in that regard under the covers and more visibly there is a search results "table of contents" on a sidebar to help refine queries as well as improved text previews of results via technology from acquisition Powerset. As a sample of one, Search Engine Land’s Greg Sterling says:

My overall assessment is very positive. Kumo, now Bing, has performed well and I’ve been satisfied with the results. There haven’t been any significant deficiencies or missing links (so to speak). While there have been a few occasions where I’ve found Google results to be better, the substantial gap that existed between Google and Live Search is largely gone with Bing.

Still, success will determined by the number of Internet users habitually going to Bing for Internet search. Microsoft apparently plans to spend $80 to $100 million for promotional advertising in order to bring in crowds to kick the tires at least once and then they get to vote with their mice every day.



Filed under Acquisitions, Bing, Coopetition, Google, Live Search, Live Search cashback, MSN, Virtual Earth, Windows Live, Yahoo

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2 Responses to “Microsoft revamps Live Search, renames it Bing”

  1. Harsh Agrawal Says:

    Another new release from Microsoft, I hope this time they will manage to keep the hype they are creating

  2. Carmen Gomez Says:

    BING search engine is just as good as Google. In my own personal experience, Google does give more releveant search result than Bing but the difference is very small.
    *****

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