Today at its Worldwide Partner Conference, Microsoft revealed the offering details of its long anticipated hosted CRM solution, Microsoft Dynamics Live CRM:
Microsoft Dynamics Live CRM will be operated and managed by Microsoft within its datacenters and will offer Microsoft’s partners another fast and flexible way to address the unique customer relationship management (CRM) needs of each customer. Microsoft Dynamics Live CRM will use the same code base as the on-premise and partner-hosted versions of Microsoft Dynamics CRM, a strategy that reinforces Microsoft’s leadership in allowing customers to choose the best deployment option for their business and IT needs at any time.
It also puts the partner-hosted version in the shade as we’ve mentioned previously. Some balm for that wound is that partners can earn 10% of the recurring Live CRM subscription fees when they sell it to customers. The on-premise and partner-hosted versions will be available to those that still want it in the fourth quarter of 2007.
The customer early access program for Microsoft Dynamics Live CRM will begin this quarter and will extend through the remainder of 2007. It will offer the Professional version of the service (see below) at no charge to customers during the early access period; at the end of the early access period, normal service fees will apply.
Microsoft Dynamics Live CRM will be available as a range of service offerings, with features and pricing designed to optimize value for different types of customers. The first two service offerings will be the following:
- Microsoft Dynamics Live CRM Professional will offer full-suite CRM through Microsoft Outlook and browser clients, customizable workflow powered by Windows Workflow Foundation, and rich configuration and extensibility capabilities. The price for Microsoft Dynamics Live CRM Professional will be $44 per user per month; however, during 2008 it will be offered to customers at a promotional price of $39 per user per month.
- Microsoft Dynamics Live CRM Enterprise will offer all the capabilities of the Professional product as well as offline data synchronization. The price for Microsoft Dynamics Live CRM Enterprise will be $59 per user per month.
During the early access program, all customers of Microsoft Dynamics Live CRM will use the Professional version of the service. The Enterprise version will be made available in the first half of 2008.
Although it’s version 1.0 and will take some time to get up to speed, the target of Dynamics Live CRM is obviously Salesforce.com and the play looks to be price.
Update: Salesforce.com to Microsoft: Is that all ya got? Best line:
“We could talk for hours about all the great on-demand services that are out there that I can sign up and use. Where is Microsoft? Microsoft has a price list, not a product.”